Reviews
Help! My eCommerce website is displaying errors! Can you please take a look at it immediately? 9:37
Rest assured, we will assign a developer to resolve the issue immediately.10:04 The error is now resolved. If you need any other support, we are here to help. 👍 11:27Great work! Thanks a lot! I'm thrilled with the results and appreciate your prompt response and attention to detail!11:46Are you feeling frustrated with your Magento platform?
Let us help you fix it! Whether you need support with any of the following:
Emergency Support
Offering emergency support for critical issues that require immediate resolution to minimise downtime.
Bug Identification and Diagnosis
Comprehensive bug identification and analysis to pinpoint issues within the Magento website.
Bug Fixing and Patch Installation
Applying bug fixes and patches to resolve software bugs, security vulnerabilities, and issues with the core Magento code.
Plugin/Extension Installation and Configuration
Installation, configuration, and customisation of Magento plugins/extensions to enhance website functionality.
Magento Version Upgrades
Upgrading the Magento platform to the latest version to ensure security, performance improvements, and access to new features.
Compatibility Testing
Ensuring that third-party extensions, themes, and customisations are compatible with the Magento version in use.
Theme Customisation and Fixes
Customising Magento themes to match the brand's look and feel or fixing issues related to the design and layout.
Performance Optimisation
Improving website performance by optimising code, database queries, and server configurations.
Security Audits and Fixes
Conducting security audits to identify vulnerabilities and implementing fixes to protect against security threats and breaches.
Payment Gateway Integration
Integrating and configuring payment gateways for seamless online transactions.
Data Migration
Migrating data from older e-commerce platforms to Magento or between different Magento versions.
Third-party Integration
Integrating third-party services, APIs, and tools to enhance website functionality.
Responsive Design
Implementing SEO best practices to improve search engine rankings and visibility.
Cross-browser Compatibility
Ensuring the website functions correctly on different web browsers.
Quality Assurance and Testing
Thorough testing to identify and fix any functional or usability issues.
User Experience (UX) Enhancements
Enhancing the overall user experience by improving navigation, page load times, and usability.
Server and Hosting Support
Providing assistance with server configuration, hosting setup, and performance optimisation.
24/7 Support and Monitoring
Offering ongoing support, maintenance, and monitoring to address issues promptly and ensure website stability.
Training and Documentation
Providing training to clients on how to manage and maintain their Magento website and documenting best practices.
Our plans for supporting multiple platforms aim to swiftly resolve, improve, and sustain your Magento eCommerce.
Entry
Magento/Adobe eCommerceMaintenance and Support
Our Starter package offers unlimited support and development time, ensuring that all your needs for fixing and maintaining your existing Magento/Adobe eCommerce website are met.
Onboarding Cost: One-Time Payment of £680 + vat
to Get You Started!
Services Included
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Unlimited support for existing features.
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Troubleshooting and Bug Fixes
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3 hour Response Time
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Up to 1 hour of Design Time
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Development Staging Environment
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Security review to identify vulnerabilities and recommend fixes
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Back-Up and Disaster Recovery
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Performance Optimisation
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Responsive and Mobile Design Optimisation
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SSL Certificate Updates
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Testing and Quality Assurance
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Upgrades for third-party plugins/extensions used in the Magento store.
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Compatibility checks for plugins/extensions with the latest Magento version.
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Additional support for any issues arising from plugin upgrades.
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Recommendations for new plugins/extensions that can enhance site functionality.
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Full version upgrades for the Magento platform (e.g., Magento 2. x to Magento 2.x+1).
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Comprehensive testing of the website after version upgrades to ensure compatibility and functionality.
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Assistance with data migration and compatibility adjustments required for version upgrades.
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Continuous monitoring and support post-upgrade to address any issues or compatibility challenges.
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Recommendations for leveraging new features and enhancements introduced in the upgraded Magento version.
Professional
Magento/Adobe eCommerce Maintenance and Support
Our Professional package offers unlimited support, development time, and plugin updates, ensuring that all your needs for fixing, maintaining, and keeping your existing Magento/Adobe eCommerce
website up-to-date are met.
Onboarding Cost: One-Time Payment of £680 + vat
to Get You Started!
Services Included
-
Unlimited support for existing features.
-
Troubleshooting and Bug Fixes
-
3 hour Response Time
-
Up to 4 hours of Design Time
-
Development Staging Environment
-
Security review to identify vulnerabilities and recommend fixes
-
Back-Up and Disaster Recovery
-
Performance Optimisation
-
Responsive and Mobile Design Optimisation
-
SSL Certificate Updates
-
Testing and Quality Assurance
-
Upgrades for third-party plugins/extensions used in the Magento store.
-
Compatibility checks for plugins/extensions with the latest Magento version.
-
Additional support for any issues arising from plugin upgrades.
-
Recommendations for new plugins/extensions that can enhance site functionality.
-
Full version upgrades for the Magento platform (e.g., Magento 2. x to Magento 2.x+1).
-
Comprehensive testing of the website after version upgrades to ensure compatibility and functionality.
-
Assistance with data migration and compatibility adjustments required for version upgrades.
-
Continuous monitoring and support post-upgrade to address any issues or compatibility challenges.
-
Recommendations for leveraging new features and enhancements introduced in the upgraded Magento version.
Enterprise
Magento/Adobe eCommerce Maintenance and Support
Our Enterprise package offers unlimited support, development time, plugin updates, and version updates when released. This comprehensive offering ensures that all your needs for fixing, maintaining, and keeping your existing Magento/Adobe eCommerce website up-to-date with the latest versions are met.
Onboarding Cost: One-Time Payment of £680 + vat
to Get You Started!
Services Included
-
Unlimited support for existing features.
-
Troubleshooting and Bug Fixes
-
3 hour Response Time
-
Up to 8 hours of Design Time
-
Development Staging Environment
-
Security review to identify vulnerabilities and recommend fixes
-
Back-Up and Disaster Recovery
-
Performance Optimisation
-
Responsive and Mobile Design Optimisation
-
SSL Certificate Updates
-
Testing and Quality Assurance
-
Upgrades for third-party plugins/extensions used in the Magento store.
-
Compatibility checks for plugins/extensions with the latest Magento version.
-
Additional support for any issues arising from plugin upgrades.
-
Recommendations for new plugins/extensions that can enhance site functionality.
-
Full version upgrades for the Magento platform (e.g., Magento 2. x to Magento 2.x+1).
-
Comprehensive testing of the website after version upgrades to ensure compatibility and functionality.
-
Assistance with data migration and compatibility adjustments required for version upgrades.
-
Continuous monitoring and support post-upgrade to address any issues or compatibility challenges.
-
Recommendations for leveraging new features and enhancements introduced in the upgraded Magento version.
NEED SOMETHING MORE?
Enterprise Plans
If you require new development, additional hours in support and maintenance or have some radical ideas to run past us, feel free to let us know.
The perfect partner if your code ever goes wrong.
Receive fast and unlimited assistance with a guaranteed response time of 3 hours for any necessary fixes or support you require.
We prioritise fixing and supporting your current build instead of pushing for a new one.
It’s a no-brainer.
Over 15 years delivering the following code
PHP
Magento is primarily built using PHP, and developers often write custom PHP code to extend its functionality.
HTML/CSS
Front-end developers use HTML and CSS for website layout, design, and styling.
JavaScript
JavaScript is essential for creating interactive and dynamic user interfaces in Magento, often through libraries and frameworks like jQuery.
MySQL
The Magento database relies on MySQL to store and manage product information, orders, customer data, and more.
XML
Magento uses XML (Extensible Markup Language) for configuration files, layout updates, and defining the structure of various components within the platform.
LESS and SASS
Preprocessors like LESS and SASS are used to streamline and optimize CSS development in Magento themes.
AJAX
Asynchronous JavaScript and XML (AJAX) is utilized for making dynamic requests to the server without requiring a full page reload, enhancing the user experience.
JSON
JavaScript Object Notation (JSON) is commonly used for data interchange between the server and the client in Magento applications.
Shell Scripting
Shell scripts are used for automating routine tasks, such as database backups and cron job management.
Composer
Composer is a dependency manager for PHP used to manage and install Magento extensions and libraries.
Git
Developers use Git for version control, tracking changes, and collaborating on code with other team members.
REST and SOAP
These are web service protocols used for integrating Magento with external systems, including payment gateways, ERP systems, and more.
GraphQL
Magento supports GraphQL, a query language for APIs, which allows for more efficient and flexible data retrieval.
Apache/Nginx
Web servers like Apache and Nginx are used to host Magento websites and manage server configurations.
Linux
Many Magento installations run on Linux-based servers, so familiarity with Linux commands and administration is important.
Docker
Docker containers can be used for development and testing environments to replicate Magento setups easily.
PHPStorm
An integrated development environment (IDE) like PHPStorm is commonly used by Magento developers for coding and debugging.
PHPUnit
PHPUnit is a PHP testing framework used for creating unit tests to ensure code quality and reliability.
Varnish
Varnish Cache is used for HTTP caching to improve website performance and reduce server load.
Redis
Redis is often used as a cache and session storage solution to enhance Magento's performance.
Solr/Elasticsearch
These search engines are integrated into Magento for advanced search functionality.
Impressive Response Rate: Resolving Client Issues with Efficiency.
We take pride in our exceptional response rate when it comes to resolving client issues with efficiency.
Here is one of our latest client problems resolved:
The client reported a problem with their e-commerce.
09:49am
Our support team response.
10:15
Response Time
26 minutes
Issue Resolved
15:34
Response to client
15:36
Total time from the problem being reported to being resolved.
5 Hours, 47 minutes
Get quick, unlimited support today with a guaranteed 3-hour response for any fixes you need.
MGC provides fast and reliable technical support for eCommerce businesses. We understand that time is crucial, especially with 70% of UK retailers experiencing delays of 10 days or more from their digital agencies. That’s why we prioritise support, maintenance, and development within three hours of the request.
Unlike most digital agencies prioritising new developments over maintenance, we quickly fix existing platforms. We understand the importance of keeping your eCommerce platform running smoothly and are committed to providing reliable and timely solutions to any issues. With 20 years of experience launching Magento websites worldwide, we offer exceptional value through our competitive fees and unmatched technical expertise.
Our team of experienced developers is always available to help you maintain and improve your existing Magento eCommerce, so you can focus on growing your business. Let us help you succeed in today’s competitive eCommerce landscape.
70% of UK retailers reported delays in receiving responses from their digital agency, with an average delay time of 10 days. This can be frustrating for retailers who need immediate technical support to fix website issues and minimise the financial impact of website downtime.
"The knowledge that Chris and the guys at MGC have is second to none. I would have no hesitation in recommending Christopher and his team to any of my connections."
James Lees
Blend Agency
"Chris is that unique blend of a consummate professional and extremely approachable guy. It makes working with him a true pleasure as well as a successful experience. By ensuring he’s always got the best team around him at all times and that team is highly motivated he ensures the projects he is involved with are always completed to the highest standards possible. I have never had any hesitation in recommending Chris to potential clients and have never had anything but positive feedback from them in response to their experience of working with him."
Rosie Brent
Software Engineering Manager - Sky
"MGC has been supporting websites for me for around 10 years now. His knowledge of the market is second to none. More importantly, though - he fully understands how different clients can leverage all elements of the digital world through innovative marketing and optimisation.
Chris and MGC are perfectionist and always delivers projects to the brief and on time."
Jeff Matthews
Business Development Manager at Yugen
"In the world of online digital development, Chris and his team really know their stuff. Not only does he have many years of expertise, but they are also very upfront and honest in his business approach. It is refreshing these days to have someone consistently available to help you. Have a coffee with Chris if you want to be flooded with great ideas to excel your business online."
Kai Pitt-Richardson
360 Digital Marketing and Innovation Strategy Expert
"Chris and MGC help keep things simple and ensure that whatever work you have with him is tailored to your needs - he has the best interests of your business at the heart of everything he does. Your budget is always at the forefront of his planning, and you can be sure that nothing will ever be suggested or implemented that would cause unnecessary spending.
I strongly recommend Chris for any business, whether they are taking their first steps into the online world or looking to grow their digital presence further. You can move forward confidently with Chris at your side."
Iain Dalby
North East Regional Manager at Firebox Global Logistics Ltd
"There is no one better around than Chris and his team when it comes to his trade! His service and attention to detail are always fantastic and nothing is ever too much of a problem - whatever time of the day! I would always recommend Chris and his team to anybody who wants the best results and complete reliability - all the time and every time!"
Simon Wilson
Air Conditioning Engineer & Director at Knight Engineers Ltd
"I engaged MGC's support upon recommendation from WYCC. I now regard Chris as a good friend. He is dynamic, personable and an incredibly driven professional who gave 100% to my project. He has helped and supported me and my business since that time. I would confidently recommend Chris and his company to anyone requiring high-quality support services."
Ian Kitson
MD, Elegant Fireplaces
"Working with MGC on the Living Circle portal has been a great experience. He is been at hand every time I have needed some guidance to establish our store and I am looking forward to doing lots of business with him in the future."
Mark Careless
OnKefalonia Photography
What makes us sooo good at it…
Technical.
Our team of experienced developers possess over 20 years of high technical ability in Magento platform development, customisation, and troubleshooting, ensuring we can handle any technical challenges.
Response.
We respond promptly to client's requests and enquiries to minimise downtimes and ensure seamless operations. Our regular maintenance services, including software updates, security patches, and performance optimisation, ensure that the eCommerce platform operates optimally.
We earn your trust.
We understand that trust is critical to the success of any project, and we are committed to building that trust with you. With years of experience in the industry, we have gained a deep understanding of the severe consequences of technology failures and the importance of reliable support. You can trust us as a dependable partner to provide effective solutions that meet your unique business needs. We value strong relationships with our clients, and every interaction with our team is focused on leaving you confident and satisfied with our services. Let us help you achieve your digital goals and build a lasting partnership based on trust and expertise.
Reliable.
We focus on providing you with the best possible support for your platform. With years of experience and expertise, we have delivered exceptional results on hundreds of projects. Our reliable and efficient support ensures that your expectations are met, and we strive to earn your trust as your go-to provider for support and maintenance services. A dedicated project manager tracks and manages all time, ensuring clear communication and transparency throughout the process.
What would happen if your eCommerce went down, how long before it could be resolved?.
MGC provides fast and reliable technical support for eCommerce businesses. We understand that time is crucial, especially with 70% of UK retailers experiencing delays of 10 days or more from their digital agencies. That’s why we prioritise support, maintenance, and development within three hours of the request.
Unlike most digital agencies prioritising new developments over maintenance, we quickly fix existing platforms. We understand the importance of keeping your eCommerce platform running smoothly and are committed to providing reliable and timely solutions to any issues. With 20 years of experience launching Magento websites worldwide, we offer exceptional value through our competitive fees and unmatched technical expertise.
Our team of experienced developers is always available to help you maintain and improve your existing Magento eCommerce, so you can focus on growing your business. Let us help you succeed in today’s competitive eCommerce landscape.
Get a FREE tech review, It all starts here 🙂
Over two decades in supporting
tech development, trust in us.
As a trusted digital development agency since 2005, MGC has been at the forefront of delivering highly technical solutions to clients worldwide. We have successfully maintained and supported hundreds of innovative projects, from eCommerce platforms to mobile apps, websites, and software across the globe.
Recognising the importance of swift support, we focus on becoming a leading support and maintenance company, providing rapid technical responses to businesses facing code-related challenges.
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When you choose MGC, you can trust our extensive experience spanning two decades. With a stellar reputation and a 4.9 out of 5 ratings based on client reviews, we are highly recommended as the go-to technical development company. Our proven track record and client testimonials testify to our expertise and commitment to delivering exceptional results.
Partnering with MGC means gaining access to a team of dedicated professionals who understand the intricacies of digital development.
Overview of our discussion
- Technical Issues
- Security Concerns
- Outdated Design
- Limited Features
- Compatibility issues
- Version updates
- Plugin upgrades or installs
- Hosting
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The process to get you the support you need.
In digital downtime, businesses rely on their digital agency for immediate support. However, delays in receiving quick responses can be frustrating. We offer fast and reliable support for e-commerce, websites, and mobile apps to minimise downtime and keep your business running smoothly.
Take a glance at our support plans.
Let's talk about your requirements and the problems you are facing.
We start the onboarding process.
Receive an invitation to our project management system.
Gain rapid access for support.
Ongoing Maintenance Support.
The process to get you the support you need.
In digital downtime, businesses rely on their digital agency for immediate support. However, delays in receiving quick responses can be frustrating. We offer fast and reliable support for e-commerce, websites, and mobile apps to minimise downtime and keep your business running smoothly.
Migration from Magento 1 to Magento 2
Upgrading Your Magento E-commerce Version is Crucial for Your Business
Upgrading Plugins to the Latest Version
Maintaining Magento Site Speed and Responsiveness
Additionally, implementing a content delivery network (CDN) and caching mechanisms can also help improve website speed and responsiveness.
